Last spring we got a call from a director from an overnight camp in New Hampshire who we had never worked with before, hoping we could help get his course and staff ready for the season. We love new customers, but the few weeks before camps open are one of our busiest times of the year. We are a mission-driven; non-profit organization we do our best to accommodate everyone, however, long-term High 5 clients have scheduled training, course inspections, new installations and repairs months in advance. Calls like these can create challenges for us: the last thing a director wants to hear in June is that his camps' practices and equipment are not up to standard. But based on what we heard about their program, we wanted to help, knowing that we may find less than acceptable practices. Sure enough a few things left us uneasy, especially their giant swing construction and the ability of their staff to effectively operate it.
We know education is important, especially in order to help the camp director become better informed. We began by sharing best practices and offering advice on the changes necessary to meet ACCT industry standards. With the support of our building team, the director became informed. We sent lead Builder Lucas Germano out to work his magic to bring the course up to industry standards and further educate the staff. And within a week of camp opening we had the course up to speed and their staff trained and ready for the opening of camp.
Just a few days ago, the camp director called again this time asking to get on our schedule for inspection and book training for summer 2015. Collaboratively, the director and Ian developed a plan that included scheduling the inspection early enough so any upgrades or training could occur well before the start of camp. The director indicated that he wanted High 5 to be his vendor moving forward. He indicated that based on his experience this spring, he trusts our judgment and honesty.
In the words of their ropes course leader
"...the giant swing went great, the kids felt better on it and had so much more fun and the staff did a great job. Over all they excelled on the ropes course this summer, thank you. I look forward to working with all of you again".And she added, "I just used the Ubuntu cards today for some team building!!!"
Do you run a challenge course program? Is your program focused on education, growth and development? Are you committed to following best practices? Then, just like our newest client, maybe your site is ready to join the High 5 family of adventure education sites! If so, call soon and talk with our installation staff so we can understand your program needs and get you a spot on our schedule!
We can't wait to hear from you.
Ian, Todd and the installation team can be reached at 802.254.8718.