Shipping & Returns

Product Availability

We will make every effort to fill your order promptly (see Delivery below). If the item is out of stock, we will contact you immediately. Some items may vary in color due to manufacturer’s or distributor’s availability.

Prices

Prices are in U.S. dollars and are subject to change without notice. Payment shall be in U.S. currency. Mastercard, Visa, Checks, and Purchase Orders are accepted. A $25.00 service fee will be charged for every check returned by the bank.

Shipping & Handling

All materials are sold F.O.B. Shipping Point. High 5 reserves the right to ship by the carrier of its choice. Any damage in transit or loss of freight is the responsibility of the carrier.

International Shipping

IMPORTANT DISCLAIMER for Orders shipping OUTSIDE of the Unites States of America!

Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.

Regulations and Restrictions:

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

Delivery

In-stock items will usually ship the day after the order via USPS or UPS. We will do our best to inform you immediately if there will be any delay. Most customers will receive the merchandise within 4 to 6 business days after the order has been processed. At High 5’s discretion, items may be drop shipped from another location, and not High 5’s location.

Return Policy

Please call High 5 for authorization to return goods before returning any merchandise.

The purchaser must pay freight on returns and a minimum restocking fee of 15% of the total will be charged unless otherwise specified.
Custom assemblies and custom lengths of rope, webbing, lanyards, wire, and nets are not returnable.